Neighborhood Coalition for Shelter
NCS - Careers at NCS

Careers At NCS


Program Aide (Security), Louis Nine House, Bronx, New York

Basic Functions: Program Aides are responsible for maintaining the safety and security of the Louis Nine House residents and facility. They are expected to maintain a professional demeanor at all times in their interactions with the residents.

Responsibilities Include:

Shift: 4pm to 12am

  • Ensure the security of the facility, residents' property and agency property.
  • Screen all visitors at the front door before entering and ensure they sign visitor log.
  • Monitor security cameras.
  • Make rounds of the entire facility regularly throughout shift.
  • Read the visitors log and staff log before starting shift.
  • Monitor residents' guests, ensuring that guests leave on time and overnight guests have required passes.
  • Conduct fire and safety inspections throughout the shift.
  • Document activity during shift in staff log.
  • Monitor compliance with Louis Nine House policies.
  • Maintain current knowledge of Louis Nine House emergency procedures.
  • Document information for placement in resident's files.
  • Complete Security Checklist during each shift.
  • Participate in staff meetings as necessary.
  • Work cooperatively with staff at all levels to ensure quality service provision.
  • Other duties as assigned.

Qualifications: High School diploma or GED. Prior experience in social services environment, particularly working with youth and young adults.

To apply please e-mail Cover Letter, Resume, and Salary Requirements to Please indicate "Security" in subject of e-mail.

Senior Case Manager, New York, NY

Basic Functions: The Senior Case Manager is responsible for supporting the Residence Director in the overall management of the program.

Responsibilities Include:

  • Supervision of two Case Managers (task & clinical).
  • Maintain a caseload of approximately 15 – 20 residents.
  • Conduct a comprehensive Intake assessment for new admissions and develop treatment plan within 30 days of move-in date.
  • Provide supportive counseling to address issues of substance use, medication adherence, housing retention, etc.
  • Monitor residents' medication intake and collaborate with onsite psychiatrist to report progress.
  • Analyze outcomes relative to program and contractual goals.
  • Evaluate Case Managers through monthly audits of client charts, service plans and progress notes. Report findings to Director and consult with Director on the proper corrective action.
  • Monitor and manage utilization of AWARDS reporting system by case managers.
  • Train new Case Managers and research trainings that will improve quality of service provided to clients and which further the Case Managers' ability to deliver services. Continue to amass referral services for clients (i.e. treatment providers, clubhouses, trainings).
  • Co-facilitate staff and community meeting.
  • Attend appropriate training programs and meetings.
  • On-call responsibilities in the absence of Director.
  • Additional duties as assigned by supervisor.


  • Master's Degree in Social Work.
  • Strong verbal, written, and organizational skills.
  • Excellent computer skills (e.g., Microsoft platform, submitting online applications for entitlements/affordable housing opportunities, etc.).
  • Experience with grant reporting systems (e.g., AWARDS, HRA PACT System, etc.).
  • Demonstrated ability to perform multiple tasks effectively in a fast-paced and challenging environment.
  • Excellent interpersonal skills.
  • Demonstrated understanding of the challenges facing formerly homeless adults with co-occurring disorders.
  • Ability to work with a diverse client population and dedicated to working with vulnerable populations in a client centered manner.
  • Bilingual (Spanish) a plus.

To apply, please send Cover Letter, Resume and Salary Requirements to

Chief Program Officer (CPO), New York, NY

Basic Functions: Reporting to the Executive Director (ED), the Chief Program Officer (CPO) will lead and manage a comprehensive array of services and programs. S/he will be responsible for administrative, operational and clinical supervision, quality control and compliance of all NCS programs. The CPO will oversee 3 program directors at 4 current program sites, although those numbers may increase as programming expands. S/he will review services being offered on an ongoing basis and develop new programs as needs emerge. The CPO will inform the ED, and ultimately the board of directors, of all program issues and accomplishments. The CPO will partner with her/his peers—the chief financial officer and the directors of human resources, information technology, and development – while also being responsible for all program planning, organization, operations, and staffing. S/he will be responsible for developing, implementing, and managing the program aspects of the annual budget in conjunction with the CFO and the ED. S/he will also ensure that NCS's services are in full compliance with all federal, state, and city regulations, certifications, licensing and contractual requirements as well as all funders' requirements. Finally, the CPO will assist the ED in planning, organizing, and implementing public and private fund-raising initiatives.

Responsibilities Include:

  • Provide effective and inspiring leadership of NCS programs by being actively involved in all programs and services. Implement and lead a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement.
  • Lead a high performing team of Program Directors to the next level by further developing and implementing recruitment, training, and retention strategies.
  • Provide hands-on support and direction to Program Directors to insure effective operation of their programs, including oversight of each program's administrative activities, clinical services, protocols, outcomes, staff and client issues.
  • Review client treatment planning and outcomes with Program Directors.
  • Supervise and maintain protocols around medication monitoring.
  • Ensure that all programs are in compliance with auditing standards, funding and reporting requirements, and internal outcomes measurements and that all processes for data entry and recording yield accurate information.
  • Partner with the ED to represent NCS with external constituency groups, including community, governmental, and private organizations.
  • Collaborate with Development staff to provide support for funding proposals and initiatives.
  • Prepare and submit an annual operational budget to the ED and CFO for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered.
  • Ensure the continued financial viability of NCS's program/service units through sound fiscal management. Provide programmatic leadership and input for all strategic planning processes with the ED and staff.
  • Ensure that all program activities operate consistently and ethically within the mission and values of NCS.


  • At least 10 years of professional experience overall, with a minimum of five years of senior-leadership experience supervising seasoned staff operating multiple human services programs.
  • Master's degree in Social Work, Clinical Psychology or related field.
  • Strong operational and administrative experience.
  • A track record of effectively leading program initiatives and leading others to new levels of effectiveness and programmatic impact.
  • Strong relationship builder and communicator with experience leading diverse work teams, developing an organization-wide strategy for program excellence, engaging community partners, and partnering with a ED/CEO and board of directors.
  • Can point to tangible examples of reporting and program measurement and evaluation.
  • Ability to travel locally up to 50% of the time to provide on-site leadership for program sites.

To apply, please send Cover Letter, Resume and Salary Requirements to

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